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Free Technical Document Downloads
Browse through our extensive list of free Information Technology white papers, downloads and podcasts to find the titles that best match your skills; topics include technology, IT management, business technology and e-business. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support The IT help desk is a high-stress environment – and sometimes it can feel downright chaotic. While the obvious objective is to...
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Forrester's 5 Essentials for Managing IT This Forrester White Paper reveals the five essential metrics for effectively managing IT....
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Unplanned Work: The Silent Killer Identify dangers and learn to measure and quantify unplanned work to create a high performing IT organization....
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Keeping hold of your customers, especially in tough economic conditions You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers...
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VoIP Can Save Your Small Business Thousands of Dollars You've heard how VoIP (Voice over Internet Protocol) can save your business thousands of dollars in telecom costs. But do you know which...
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Network with One OS, One Release, One Architecture: See JUNOS in Action Explore how JUNOS delivers the power of one operating system to reduce complexity, achieve operational excellence, and deliver dynamic...
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People + Processes + Technology: Creating a Winning Formula for Customer Support You might have the world's best support professionals or the most sophisticated technologies – but if you don't effectively combine...
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Six Mistakes Companies Are Making Today And How You Can Avoid Them When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn....
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 Web Application Security — How to Minimize Prevalent Risk of Attacks Vulnerabilities in web applications are now the largest vector of enterprise security attacks....
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Defining the Great Customer Experience This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and...
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Intel Solid State Drives Technology Video Discover how to wait less and do more with high performance Intel Solid State Drives....
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Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships....
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Avoiding 7 Common Mistakes of IT Security Compliance This guide covers seven typical IT security compliance errors and outlines the best practices you can immediately apply to your environment...
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Modeling & Simulation: The Return on Investment in Materials Science Acquire an ROI of $3 to $9 for every $1 invested in scientific research....
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Speed Innovation and Reduce R&D Costs with Scientific Information Management Gain greater visibility into the R&D process to improve productivity, speed innovation and achieve top line growth....
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The High Performance Information Workplace: How Social Computing, Team Collaboration and Enterprise Content Management Drive Competitive Advantage This white paper reviews how utilizing an integrated approach to incorporating content from collaborative sources can reduce business and...
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